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FAQs

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Upon completion of your purchase, a tracking number will be sent to the email provided. Shipping times are listed below:

USA: 3-5 Business Days*

CANADA: 3-10 Business Days*

INTERNATIONAL: 4-14 Business Days*

*Note: Due to Covid-19 you may experience delays in shipping.

WHAT ARE THE SHIPPING COSTS?

Elogio offers Flat Rate shipping and we ship to most countries.

U.S.A.: $5 USD - USPS First Class
Canada: $8 CAD - Canada Post 
International Customers: $8 USD - APC

For international customers (outside of the USA and Canada), we are not responsible for any duty/import/taxes/customs/etc. charges you may incur.

WILL A TRACKING NUMBER BE PROVIDED?

Yes, a tracking number will be provided to you following your purchase within the same day or next business day.

DOES ELOGIO SHIP WORLDWIDE?

Elogio ships to most countries around the globe.

WHAT IS YOUR REFUND POLICY?

Our return policy is straight forward, contact us within 45 days of receiving the order if you are unsatisfied with it. All returns are FREE and we will provide a return label via email.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, you can contact us at info@elogiofashion.com and we will be happy to provide you return instructions. Items sent back to us without first requesting a return will not be accepted.

Refunds 
Once your return is approved and we have received your item(s), a full refund will be issued on your original payment method. You can expect the funds to be in your account within 3-7 business days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

WHAT IS YOUR MATERIAL USED FOR JEWELRY?

Each piece is made from premium-grade 316 stainless steel, plated at high microns for ultimate durability. The exceptional quality is demonstrated by the sharper color, high-quality finishing, substantial weight and durability of each pendant. The stainless steel does not rust, fade or tarnish, and is hypoallergenic as it does not cause any reaction to your skin.

IS YOUR JEWELRY SAFE TO WEAR ON YOUR SKIN?

Yes. The premium grade 316 Stainless Steel used is hypoallergenic and it does not cause any reaction to your skin. 

WHY DO YOU USE STAINLESS STEEL MATERIAL?

Stainless steel does not rust, fade or tarnish, and is hypoallergenic as it does not cause any reaction to your skin. Elogio also uses premium grade 316 stainless steel which gives all products exceptional quality demonstrated by the sharper color, high-quality finishing, substantial weight and durability of each pendant. Furthermore, Stainless Steel is non-degradable and 100% recyclable. Therefore, it is recycled to produce more steel and this process goes on indefinitely.

WHAT PACKAGING DO YOU USE?

All our jewelry comes in a matte black leatherette jewelry box. These elegant jewelry boxes are perfect for our premium jewelry. The integral cover cloth protects against scratches and gives the boxes a chic appearance. All jewelry boxes have a hinged lid with a hidden magnet, keeping the boxes closed. The package is also FSC Certified. No more wood is cut down than the forest can reproduce. This means better protection of the animal- and plant life, and all foresters have proper training, safety equipment and a decent wage.