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FAQs

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

U.S.A.: 2 to 5 days
Canada: 2 to 8 days
International Customers : 5 to 22 business days
NOTE: DUE TO COVID SHIPPING MAY TAKE LONGER

WHAT ARE THE SHIPPING COSTS?

U.S.A.: $5 USD - USPS Flat Rate
Canada: $8 CAD - Canada Post Flat Rate
International Customers: $10 USD - International Flat Rate

WILL A TRACKING NUMBER BE PROVIDED?

Yes, a tracking number will be provided to you shortly following your purchase.

DOES ELOGIO SHIP WORLDWIDE?

Elogio ships to most countries around the globe.

WHAT IS YOUR REFUND POLICY?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return hassle free. Note: Due to Covid-19 we have extended our return policy for 45 days.
Please refer to our Refund Policy (link in the footer) for more detail.

WHAT IS YOUR MATERIAL USED FOR JEWELRY?

Each piece is made from premium-grade 316 stainless steel, plated at high microns for ultimate durability. The exceptional quality is demonstrated by the sharper color, high-quality finishing, substantial weight and durability of each pendant. The stainless steel does not rust, fade or tarnish, and is hypoallergenic as it does not cause any reaction to your skin.

IS YOUR JEWELRY SAFE TO WEAR ON YOUR SKIN?

Yes. The premium grade 316 Stainless Steel used is hypoallergenic as it does not cause any reaction to your skin.

WHY DO YOU USE STAINLESS STEEL MATERIAL?

Stainless steel does not rust, fade or tarnish, and is hypoallergenic as it does not cause any reaction to your skin. Elogio also uses premium grade 316 stainless steel which gives all products exceptional quality demonstrated by the sharper color, high-quality finishing, substantial weight and durability of each pendant. Furthermore, Stainless Steel is non-degradable and 100% recyclable. Therefore, it is recycled to produce more steel and this process goes on indefinitely.

WHAT PACKAGING DO YOU USE?

All our jewelry comes in a matte black leatherette jewelry box. These elegant jewelry boxes are perfect for our premium jewelry. The integral cover cloth protects against scratches and gives the boxes a chic appearance. All jewelry boxes have a hinged lid with a hidden magnet, keeping the boxes closed. The package is also FSC Certified. No more wood is cut down than the forest can reproduce. This means better protection of the animal- and plant life, and all foresters have proper training, safety equipment and a decent wage.